Hele R.
About Hele R.
Hele R. is a Customer Onboarding Specialist with a background in customer service and sales support. She specializes in integrating clients into software solutions through tailored onboarding processes.
Work at Brainbase
Hele R. currently serves as a Customer Onboarding Specialist at Brainbase, a role she has held since 2023. In this position, she specializes in integrating clients into software solutions, focusing on tailored onboarding processes that ensure client success. Her responsibilities include providing comprehensive training and proactive problem-solving to enhance the customer experience.
Background in Customer Service
Hele R. possesses a background in customer service, which has significantly enhanced her capabilities in her current role. Her experience allows her to effectively address client needs and facilitate smooth onboarding experiences. This foundation supports her proactive approach to problem-solving, ensuring that clients receive the necessary support throughout their onboarding journey.
Sales Support Experience
Hele R. has a strong foundation in sales support, which complements her role as a Customer Onboarding Specialist. Her previous positions involved direct interaction with clients, allowing her to understand their needs and provide tailored solutions. This experience contributes to her effectiveness in onboarding clients and ensuring they successfully utilize the software solutions offered by Brainbase.
Previous Employment at Mars
Before joining Brainbase, Hele R. worked at Mars in various roles. She served as a Display Manager BBAI Jr. for seven months in 2022 and as a Sales Specialist for the Estonian Market from 2020 to 2022. These roles provided her with valuable insights into sales processes and customer engagement, further enhancing her skills in customer onboarding.
Education and Expertise
Hele R. studied at the Estonian Maritime Academy, where she earned a Bachelor's degree in Maritime Studies from 2005 to 2009. This educational background contributes to her analytical skills and problem-solving abilities, which are essential in her role as a Customer Onboarding Specialist.