Hele R.
About Hele R.
Hele R. is a Customer Onboarding Specialist at Brainbase, where she has worked since 2023. She has a background in customer service and sales support, with previous roles at DB Schenker, APL, and Mars.
Work at Brainbase
Hele R. has been employed at Brainbase as a Customer Onboarding Specialist since 2023. In this role, she specializes in integrating clients into software solutions, focusing on tailored onboarding processes that ensure client success. Her responsibilities include providing comprehensive training and proactive problem-solving to enhance user experience.
Previous Experience in Customer Service
Before joining Brainbase, Hele R. worked at DB Schenker as a Customer Service Representative from 2017 to 2018 in Estonia. She also held a similar position at APL from 2013 to 2014, where she developed her skills in customer service. This background has contributed to her effective training and problem-solving abilities in her current role.
Sales Experience
Hele R. has a solid foundation in sales support, which complements her current role in customer onboarding. She worked at Mars as a Sales Specialist for the Estonian Market from 2020 to 2022 and as a Display Manager BBAI Jr. from 2022 to 2023. These positions provided her with valuable insights into customer needs and sales strategies.
Education and Expertise
Hele R. studied at the Estonian Maritime Academy, where she earned a Bachelor's degree in Maritime Studies from 2005 to 2009. This educational background, combined with her professional experience, has equipped her with the skills necessary for her role in customer onboarding and sales support.