Nicole Mangray
About Nicole Mangray
Nicole Mangray serves as the Director of Customer Success at Brainbase, where she has worked since 2022. She has a diverse background in customer success and legal assistance, with previous roles at Eze Castle Integration and The Legal Aid Society of NYC.
Current Role at Brainbase
Nicole Mangray serves as the Director of Customer Success at Brainbase, a position she has held since 2022. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Her leadership in this capacity is pivotal for the company's growth and customer retention strategies. She operates from the New York City Metropolitan Area.
Previous Experience at Brainbase
Before her current role, Nicole worked at Brainbase as Team Lead for Customer Success for 11 months in 2022. During this time, she managed a team focused on enhancing customer experiences and driving engagement. Her contributions helped shape the customer success framework within the organization.
Professional Background
Nicole has a diverse professional background, having worked in various roles related to customer success and legal assistance. She was a Customer Success Manager at Eze Castle Integration from 2019 to 2022 and previously served as a Solutions Consultant at the same company from 2019 to 2021. Additionally, she worked as a Legal Assistant/Intern Investigator at The Legal Aid Society of NYC from 2011 to 2012.
Education and Qualifications
Nicole holds a Bachelor's degree in Criminal Justice from Monroe College, where she studied from 2009 to 2011. She also completed a Master's degree in Management of Technology at New York University - Polytechnic School of Engineering from 2020 to 2023. Furthermore, she participated in a Summer Course in International Mass Communications at Penn State University in 2016.
Early Career and Education
Nicole began her educational journey at Lakshmi Girls' Hindu College, where she studied Modern Studies and Languages from 2001 to 2008. Her early career included a role as a Community Sales Specialist at Spectrum (formerly Time Warner Cable) from 2016 to 2018 and as a National Sales Associate at Inbound Logistics in 2018.