Michelle Holden
About Michelle Holden
Michelle Holden serves as the Director of SMB Sales & Customer Success at Braintrust, bringing extensive experience in sales and recruitment. She has held various leadership roles across multiple companies, demonstrating a commitment to client care and team success.
Current Role at Braintrust
Michelle Holden serves as the Director of SMB Sales & Customer Success at Braintrust since 2023. In this role, she focuses on enhancing client relationships and driving sales strategies tailored for small and medium-sized businesses. Her responsibilities include overseeing sales operations and ensuring customer satisfaction, leveraging her extensive experience in sales and recruitment.
Previous Experience in Recruitment Management
Before her current position, Michelle Holden worked as a Talent & Sales Operations Manager at Braintrust from 2020 to 2023. Prior to that, she held the role of IT Recruitment & Client Manager at Top Prospect Group from 2011 to 2020 and at Alden Staffing from 2006 to 2009. Her background in recruitment management has equipped her with skills in guiding the hiring process and fostering client relationships.
Background in Technology Sales
Michelle Holden has a solid foundation in technology sales, having worked as a Technology Sales Specialist at UPS from 1998 to 2004 and at Pitney Bowes from 2004 to 2006. This experience has contributed to her understanding of client needs and the sales process, which she applies in her current leadership role.
Leadership and Team Success
Michelle Holden is recognized for her leadership capabilities, particularly in sales and recruitment contexts. She emphasizes effective leadership to achieve results and focuses on building strong connections within her teams. Her approach is centered on client care and team success, which has been a consistent theme throughout her career.
Career Transition and Expertise
Michelle Holden has transitioned from technology sales roles to recruitment management and client management positions. This diverse background has allowed her to develop a comprehensive skill set that includes both sales strategies and recruitment processes, making her a versatile leader in her field.