Rana Mohamed
About Rana Mohamed
Rana Mohamed serves as the Operations Manager at Braintrust, where she has worked since 2022. She has a diverse background in operations and user experience, having held various roles at Amatis Controls and other organizations, and holds multiple degrees from Penn State University.
Work at Braintrust
Rana Mohamed has served as Operations Manager at Braintrust since 2022. In this role, Rana has spearheaded the automation of sales processes, leading to increased efficiency and reduced company spending. Rana has also enhanced and centralized the talent and client support system using Zendesk. Additionally, Rana has collaborated with the product team to create a systematic email campaign flow for client engagement, utilizing tools such as ChatGPT, Hubspot, and Outreach/Mixmax. Furthermore, Rana has crafted SEO-generated blogs as part of the talent engagement strategy.
Previous Experience
Before joining Braintrust, Rana held several positions at Amatis Controls. Rana worked as User Experience Manager for six months in 2020, followed by a role as Director of Operations from 2021 to 2022. Rana also served as Customer Service Lead and Director of Customer Experience at Amatis Controls, contributing to customer satisfaction and operational efficiency. Additionally, Rana worked as Operations Manager at Resquared for six months in 2022 and was a Venture for America Fellow from 2019 to 2022 in the Greater Detroit Area.
Education and Expertise
Rana Mohamed studied at Penn State University, where Rana earned a Bachelor of Arts in International Politics and a Bachelor of Arts in Global and International Studies, both completed between 2015 and 2019. Rana also achieved a Minor in Near and Middle Eastern Studies during this time. In 2017, Rana studied International Relations and Affairs through the Council on International Educational Exchange. This educational background supports Rana's expertise in operations and customer experience.
Internship Experience
In 2018, Rana Mohamed completed an internship at the Qatar-America Institute in the Washington D.C. Metro Area for two months. This experience provided Rana with insights into international relations and the operational aspects of nonprofit organizations, further enhancing Rana's skills in the field.
Leadership Roles
Rana has held various leadership roles throughout their career. As Writing Tutor Coordinator at Penn State Learning from 2016 to 2019, Rana managed tutoring services, enhancing student learning experiences. In addition, Rana's roles at Amatis Controls, including Director of Operations and Director of Customer Experience, involved overseeing teams and implementing strategies to improve operational workflows and customer satisfaction.