Donata Riolo, Capm®
About Donata Riolo, Capm®
Donata Riolo is a Salesforce Global Product Owner at Brambles, where she has worked since 2017. She has a diverse background in customer service, logistics, and cultural management, with experience in various roles across multiple countries.
Work at Brambles
Currently, Donata Riolo serves as the Salesforce Global Product Owner at Brambles, a role she has held since 2017. In this position, she has successfully implemented Salesforce sales, marketing, and service modules by writing over 150 user stories. She has led testing cycles and delivered iterations within a multicultural working environment. Donata has utilized Jira as the primary tool for collaboration and testing, creating test cases and scripts to enhance project outcomes. Her efforts have resulted in improved user engagement, achieving 100% of the Minimum Viable Product (MVP) on time and within budget during her first year.
Previous Experience at BluJay Solutions
Before joining Brambles, Donata Riolo worked at BluJay Solutions as a Customer Service Support Manager from 2011 to 2016. During her five years in this role, based in Madrid, she was responsible for managing customer service operations, ensuring client satisfaction, and supporting logistics solutions. Her experience at BluJay Solutions contributed to her expertise in customer relations and operational management.
Previous Experience at CHEP
Donata Riolo was employed at CHEP as a Logistics and Audit Administrator from 2007 to 2011. In this role, she worked in Madrid for four years, focusing on logistics operations and auditing processes. Her responsibilities included overseeing the efficiency of logistics systems and ensuring compliance with company standards.
Education and Expertise
Donata Riolo holds a Bachelor of Arts degree in Foreign Languages and Literature from Università di Catania, where she studied from 1998 to 2003. She also completed a Master Program in International Cultural Management at Università degli Studi di Genova in 2004-2005, focusing on cultural marketing and communication. Additionally, she participated in an Erasmus Project at Université d'Artois, studying French Studies. Her educational background supports her expertise in communication and project management within multicultural environments.
Early Career Experience
Donata Riolo began her career as an Art Department Coordinator at the Instituto Italiano di Cultura di New York from 2005 to 2006. She later worked as a Production Coordinator at Lexitech Translations in Brussels from 2004 to 2005. These early roles provided her with foundational skills in coordination and management, contributing to her professional development in subsequent positions.