Mpho Malapile
About Mpho Malapile
Mpho Malapile serves as a Care Coordinator at Brambles in Australia, where he has worked since 2010. He is responsible for KPI reporting, inventory management, and engaging in continuous improvement initiatives to enhance customer care processes.
Work at Brambles
Mpho Malapile has been employed at Brambles as a Care Coordinator since 2010. In this role, Mpho is responsible for Key Performance Indicator (KPI) reporting for customers, ensuring that service standards are consistently met. Mpho prepares monthly reports for the line manager to track performance and operational metrics, contributing to the overall efficiency of the organization. Additionally, Mpho conducts monthly and quarterly stock counts to maintain accurate inventory management and engages in continuous improvement initiatives aimed at enhancing customer care processes.
Previous Experience at Unisa
Prior to joining Brambles, Mpho Malapile worked at Unisa as a Student Assessment Administrator from 2007 to 2010. This role was based in Pretoria, Gauteng, South Africa, and involved managing student assessments and related administrative tasks. Mpho's experience at Unisa provided a foundation in administrative processes and customer service, which has been beneficial in the current role at Brambles.
Education and Expertise
Mpho Malapile studied Computer Programming at PC Training and Business College in 2004. Although the duration of the study is noted as 0 months, this educational background contributes to Mpho's technical skills and understanding of computer systems, which are relevant in the context of reporting and inventory management in the current role.
Key Responsibilities
In the role of Care Coordinator at Brambles, Mpho Malapile is involved in several key responsibilities. These include the reconciliation of accounts and controlling equipment as part of the query resolution process. Mpho plays a significant role in identifying misuse of CHEP equipment through regular plant sweeps and handles the ordering of stock to maintain adequate supply levels. Participation in management meetings to discuss operational improvements and strategies is also a critical aspect of Mpho's responsibilities.