Shashi Mogalgiddi
About Shashi Mogalgiddi
Shashi Mogalgiddi serves as the Manager of CRM/Sales Force and Data Services at Brambles, where he has worked since 2018. With a background in Siebel and Salesforce, he has extensive experience in data migration and call center implementations.
Work at Brambles
Shashi Mogalgiddi has been employed at Brambles since 2015, initially as a Call Center Upgrade/Implementation specialist. He transitioned to the role of Manager CRM/SalesForce and Data Services in 2018. In this capacity, he oversees CRM operations and data services, focusing on Salesforce implementations and upgrades. His responsibilities include managing the migration of Siebel data into Salesforce for both Quality Assurance (QA) and User Acceptance Testing (UAT) environments. His work at Brambles is based in the Orlando, Florida area.
Previous Experience at CHEP
Prior to his current role at Brambles, Shashi Mogalgiddi worked at CHEP in various capacities. He served as a Siebel Call Center specialist for five months in 2016. Before that, he held the position of Senior Programmer Analyst from 2005 to 2010, contributing to software development and system enhancements. He also took on the role of Technical Lead at CHEP, where he has been employed since 2010, focusing on technical leadership and project management.
Siebel Technical Expertise
Shashi Mogalgiddi has extensive experience with Siebel systems. He worked as a Siebel Consultant at NTrust Infotech from 1999 to 2005, where he developed his expertise in Siebel applications. He later contributed to the Siebel Technical Upgrade at Brambles from 2017 to 2018. His experience includes implementing Interactive Intelligence CTI for Australian users within the Siebel framework, showcasing his ability to enhance system functionalities for specific user needs.
Salesforce Implementation Projects
Shashi Mogalgiddi began pre-planning for the Salesforce implementation project in November 2018. He has been actively involved in this project since March 2019. His role includes overseeing the migration of data from Siebel to Salesforce, ensuring a smooth transition and integration of systems. This project highlights his commitment to improving CRM capabilities and enhancing data management processes within the organization.