Alannah Polzin
About Alannah Polzin
Alannah Polzin is a Manager of Revenue Operations with a background in data-driven decision making and a focus on customer success strategies. She has held various roles in educational organizations and technology companies, emphasizing her commitment to social innovation and education reform.
Current Role at Branch
Alannah Polzin serves as the Manager of Revenue Operations at Branch, a position she has held since 2023. In this role, she focuses on optimizing revenue processes and enhancing operational efficiency. Her responsibilities include executing and improving key initiatives for Customer Success teams, particularly in customer renewal and retention strategies. Alannah's data-driven approach supports the company's objectives in maximizing revenue and improving customer satisfaction.
Previous Experience in Customer Success Operations
Before her current role, Alannah Polzin worked at Branch as the Senior Customer Success Operations Manager from 2022 to 2023. In this capacity, she contributed to the development of strategies aimed at enhancing customer success and operational effectiveness. Prior to Branch, she held positions at Procore Technologies as Customer Success Operations & Strategy from 2019 to 2022 and at SchoolMint as Implementation Manager from 2016 to 2018. These roles provided her with extensive experience in customer success and operational strategy.
Educational Background
Alannah Polzin earned her Bachelor of Arts in Sociology from the University of California, Davis, where she studied from 2004 to 2008. She later pursued a Master of Public Administration (MPA) at the Evans School of Public Policy & Governance, University of Washington, from 2014 to 2016, focusing on Education and Social Policy. Her educational background supports her expertise in data-driven decision making and operational management.
Career History in Education and Nonprofit Sectors
Alannah Polzin has a diverse career history in the education and nonprofit sectors. She began her career at Aspire Public Schools, where she held roles as Associate Project Manager and Business Analyst - Growth from 2008 to 2012. She then worked at GreatSchools as a Business Development Associate and Data Strategy Manager from 2012 to 2014. Her experience in these organizations has shaped her passion for social innovation and education reform.
Focus on Data-Driven Decision Making
Alannah Polzin utilizes data-driven decision making to optimize operational processes and program management. Her approach is evident in her previous roles, where she focused on executing and improving key initiatives for Customer Success teams. This focus on data allows her to implement effective strategies that enhance customer retention and overall operational efficiency.