Binny S.
About Binny S.
Binny S. is a SaaS Renewals Manager specializing in churn mitigation and renewal retention, currently working at Branch since 2023. With a diverse background in sales and account management, Binny has held various roles at companies such as Coleman Research, Hopin, and ServiceMax, achieving notable success in customer satisfaction and revenue targets.
Work at Branch
Currently, Binny S. serves as the SaaS Renewals Manager at Branch, focusing on churn mitigation and renewal retention. He has held this position since 2023, working remotely. In this role, he is responsible for managing customer renewals and implementing strategies to reduce churn rates. His expertise in customer retention is essential for maintaining strong relationships with clients and ensuring their continued satisfaction with Branch's services.
Previous Experience
Prior to his current role, Binny S. worked at Coleman Research as a Freelance Consultant from 2021 to 2023. He also held the position of Renewals Manager at Hopin for five months in 2021. His experience includes working as a Strategic Account Manager at ServiceMax and various roles at ServiceSource, including Channel Engagement Specialist and Senior Customer Success Manager. His diverse background in sales and account management spans multiple regions, including North America, Latin America, Europe, the Middle East, Africa, and Asia-Pacific.
Education and Expertise
Binny S. studied at Middle Tennessee State University (MTSU), where he earned a Bachelor of Science degree in Mass Communication. His educational background complements his extensive experience in sales, customer success, and account management. He has developed expertise in consultative sales, churn mitigation, and customer retention strategies, which are critical in his current role and previous positions.
Achievements
Throughout his career, Binny S. has achieved notable success in sales performance, consistently exceeding revenue targets with an average quota attainment of over 120%. He has been recognized for high NPS and CSAT survey results, reflecting strong customer satisfaction. Additionally, he played a key role in launching a new product feature for a client, which was acknowledged in a company sales meeting. His ability to collaborate with strategic enterprise clients and channel partners has contributed to achieving significant business initiatives.