Brandon Lawrence
About Brandon Lawrence
Brandon Lawrence is a Senior Manager of Customer Success Management with extensive experience in managing B2B relationships across various industries. He has held multiple roles at Branch and Sailthru, focusing on strategic planning to enhance customer experiences and drive product adoption.
Current Role at Branch
Brandon Lawrence currently holds the position of Senior Manager, Customer Success Management at Branch. He has been in this role for 10 months, focusing on enhancing customer experiences and driving product adoption. His responsibilities include setting a vision and strategic plan for his team to improve customer satisfaction and retention.
Previous Experience at Branch
Prior to his current role, Brandon Lawrence served in various capacities at Branch. He was a Senior Customer Success Manager for Enterprise Accounts from 2020 to 2021 and then transitioned to Senior Customer Success Manager for Strategic Accounts from 2021 to 2022. His tenure at Branch has involved managing customer relationships and implementing strategies to improve logo retention and contract expansion.
Career Background
Brandon Lawrence has a diverse career background in customer success and client services. He began his professional journey at The Conference Board as a Client Services Coordinator from 2011 to 2015. He also worked at Sailthru in multiple roles, including Customer Success Associate, Senior Customer Success Manager, and Associate Director of Customer Success, contributing to the company's customer engagement strategies.
Education and Expertise
Brandon Lawrence earned a Bachelor of Arts degree in Government from the University of Virginia. His educational background has provided him with a solid foundation in analytical and strategic thinking, which he applies in his current role in customer success management.
Industry Experience
Brandon Lawrence has managed B2B relationships across various sectors, including Retail, Finance, Media, E-commerce, and Streaming. His experience spans multiple organizations, including Perform Media and Major League Soccer, where he held roles that contributed to his expertise in customer success and relationship management.