Catherine Wootton
About Catherine Wootton
Catherine Wootton is a Customer Success Manager with extensive experience in client-facing roles and a background in linguistics. She has worked for various organizations, including SAI Global Property and Cvent, and is skilled in business process improvement and data management.
Current Role at Branch
Catherine Wootton serves as a Customer Success Manager at Branch, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring clients achieve their desired outcomes with the company's products and services. Her responsibilities include managing client relationships, providing support, and leading initiatives to improve customer engagement.
Previous Experience in Customer Success
Catherine has a diverse background in customer success roles across various organizations. She worked at SAI Global Property as a Customer Success Manager from 2017 to 2018 and previously served as a Team Leader and 2IC from 2016 to 2017. Additionally, she held positions at Cvent, where she progressed from Client Success Consultant to Senior Client Success Advisor between 2018 and 2022. Her experience includes extensive client-facing presentation skills and training responsibilities.
Educational Background
Catherine Wootton earned a Bachelor of Arts (B.A.) degree in Linguistics from Monash University. This educational background has contributed to her communication skills and her ability to engage effectively with clients in her professional roles.
Skills and Tools Proficiency
Catherine possesses strong skills in Microsoft Excel and Microsoft Word, which enhance her data management and analysis capabilities. She utilizes Promapp for leading business process improvement initiatives and is skilled in using Camtasia for creating and editing video content. These skills support her effectiveness in customer success management.
Early Career Experience
Catherine began her career as an English Tutor at Fruition Tuition from 2010 to 2014. Afterward, she transitioned to SAI Global Property, where she worked as an Internal Trainer from 2014 to 2016. This early experience laid the foundation for her subsequent roles in customer success and training.