Courtney M.
About Courtney M.
Courtney M. is a Senior Account Manager, Technical at Branch, with over 12 years of experience in lifecycle marketing and customer success management. She has held various roles in companies such as Sailthru, JustFab, and StackCommerce, specializing in customer retention strategies across multiple marketing channels.
Work at Branch
Courtney M. currently holds the position of Senior Account Manager, Technical at Branch, where she has been employed since 2024. Prior to this role, she served as Enterprise Customer Success Manager at Branch from 2021 to 2023. In her current role, she leverages her extensive experience in customer success management to support technical account needs and enhance client relationships.
Previous Employment History
Courtney M. has a diverse professional background with over 12 years of experience in lifecycle marketing and customer success management. She worked at Sailthru as Senior Customer Success Manager from 2020 to 2021 and as Customer Success Manager from 2018 to 2020. Additionally, she served as Email Marketing Manager at StackCommerce from 2016 to 2018 and as CRM Analyst at JustFab in 2014. Her early career included roles at BeachMint as Email Campaign Coordinator and Customer Care Lead.
Education and Expertise
Courtney M. studied at the Fashion Institute of Design & Merchandising, where she earned a Professional Designation in Merchandise Marketing from 2010 to 2011. She possesses in-house experience focused on customer retention strategies for retail, ecommerce, and media companies. Her expertise includes analyzing data to make strategic recommendations and optimizing processes within organizations.
Skills and Specializations
Courtney M. specializes in scaling, enabling, and optimizing processes within organizations. She is skilled in email, SMS, and mobile marketing as part of her retention strategies. Her knowledge of industry best practices and retention strategies across various marketing channels supports her effectiveness in customer success management.
Current Roles
In addition to her role at Branch, Courtney M. is currently a Customer Success Coach at Catalyst Software, a position she has held since 2023. She also serves as a Growth Advisor at Thena, where she has been involved since 2023. These roles complement her extensive background in customer success and lifecycle marketing.