Danielle Thorpe
About Danielle Thorpe
Danielle Thorpe is a Customer Success Manager at Coveo, where she has worked since 2023. She has a background in General Science and has held various roles in customer success and media planning across multiple companies.
Work at Coveo
Danielle Thorpe currently serves as a Customer Success Manager at Coveo, a position she has held since 2023. In this role, she works remotely and focuses on delivering tailored solutions and support to clients. Her responsibilities include optimizing digital experiences using AI and cloud computing technologies. Thorpe collaborates with a diverse portfolio of customers across various industries, including e-commerce and healthcare, to ensure customer satisfaction and success.
Previous Experience in Customer Success
Before joining Coveo, Danielle Thorpe gained extensive experience in customer success roles. She worked at Checkout 51 as a Customer Success Manager from 2018 to 2019, where she contributed to client satisfaction initiatives. Prior to that, she held the position of Client Services Manager at Yieldify from 2019 to 2021, managing client relationships and delivering impactful results. Her experience in these roles has equipped her with the skills necessary to effectively support customers.
Educational Background
Danielle Thorpe holds a Bachelor's degree in General Science from Wilfrid Laurier University, which she completed from 2012 to 2016. Additionally, she earned a Bachelor of Arts degree from the same institution. Thorpe also studied at Humber College, where she achieved a qualification in Advertising Media Management from 2016 to 2017. This educational background has provided her with a strong analytical and problem-solving mindset.
Career Development and Skills
Throughout her career, Danielle Thorpe has managed large-scale projects and delivered results in various roles, including her time at Branch and Yieldify. Her experience spans multiple industries, allowing her to develop a robust understanding of customer needs and expectations. Thorpe's analytical skills and problem-solving abilities are complemented by her passion for customer success, driving her to deliver value and satisfaction to her clients.
Early Career Experience
Danielle Thorpe began her professional journey as a Media Planning Intern at Initiative in 2017, where she worked for three months in Toronto, Ontario, Canada. She later transitioned to a Broadcast Partnership Associate role at Initiative from 2017 to 2018. These early experiences laid the foundation for her career in customer success and client management, contributing to her skill set and industry knowledge.