Hui Yi C.
About Hui Yi C.
Hui Yi C. is a Senior Customer Success Manager at Branch, where she has worked since 2021. She has a diverse background in account management and client success, with previous roles at Oracle, Lotame, and TripAdvisor.
Work at Branch
Hui Yi C. has been serving as a Senior Customer Success Manager at Branch since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. Her responsibilities include managing customer relationships, providing support, and driving customer engagement strategies. With three years of experience at Branch, she plays a pivotal role in the company's customer success initiatives.
Previous Experience in Customer Success
Before joining Branch, Hui Yi C. held several positions in customer success and account management. She worked at Lotame as a Client Success Manager from 2020 to 2021, where she managed client relationships and ensured service delivery. Prior to that, she served as Head of Account Management for Southeast Asia at Oracle Data Cloud from 2019 to 2020, overseeing account management strategies. Her experience includes roles at Grapeshot and Oracle, contributing to her expertise in customer success.
Education and Expertise
Hui Yi C. earned a Bachelor of Arts in Economics from the National Technological University in Singapore, completing her studies from 2007 to 2011. This educational background provides her with a solid foundation in economic principles and analytical skills, which she applies in her professional roles. Her expertise spans customer success, account management, and client relations across various sectors.
Career Background
Hui Yi C. has a diverse career spanning multiple industries and roles. She began her professional journey as an Analyst at the Singapore Police Force from 2011 to 2014. She then transitioned to the private sector, working at TripAdvisor in various sales roles from 2014 to 2016. Following that, she joined Grapeshot, where she held multiple positions until its acquisition by Oracle. Her career reflects a progression through roles that emphasize client engagement and account management.