Joseph Fragale
About Joseph Fragale
Joseph Fragale is the Global Account Director for Customer Success at Branch, a position he has held since 2020. With a diverse background in customer success roles across multiple countries, he brings a rich cultural perspective and multilingual skills to his work.
Work at Branch
Joseph Fragale has served as the Global Account Director for Customer Success at Branch since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring successful account management. His experience in customer success positions him to effectively address client needs and drive engagement.
Previous Experience in Customer Success
Before joining Branch, Joseph worked at Localytics as the Regional Lead for EMEA in Customer Success from 2018 to 2020. His responsibilities included managing customer relationships and driving success across the European, Middle Eastern, and African markets. He also held positions at Outcome Health, where he served as Customer Success Manager and later as Manager of Customer Success, contributing to the company's client engagement strategies.
Education and Expertise
Joseph Fragale earned a Bachelor of Arts in Communication from The University of Memphis, where he studied from 2007 to 2012. His educational background provides him with a solid foundation in effective communication, which is essential in his roles within customer success and account management.
Cultural Background and Multilingual Skills
Joseph has lived in the USA, Italy, and Germany, which has contributed to his diverse cultural perspective. He holds dual citizenship with both Italian and USA passports. His multilingual abilities enhance his capacity to connect with a global clientele, making him an asset in international business environments.
Involvement with The Mentor Exchange
In 2023, Joseph became a Founding Member of The Mentor Exchange. This initiative focuses on fostering mentorship and professional development, allowing him to leverage his extensive experience in customer success and account management to guide others in their careers.