Joshua Hagan
About Joshua Hagan
Joshua Hagan is a Senior Support Manager at Branch, where he has worked since 2021. He previously served as a Support Engineer at Tune for eight years and has held various technical roles at Branch since 2018.
Work at Branch
Joshua Hagan has been employed at Branch since 2018. He currently holds the position of Senior Support Manager, a role he has occupied for three years. In addition to this, he has served as a Technical Escalations Manager for five years. His responsibilities include overseeing support operations and managing technical escalations, ensuring that customer issues are addressed efficiently. Hagan's experience at Branch contributes to the company's commitment to customer satisfaction and technical support excellence.
Previous Experience at Tune
Before joining Branch, Joshua Hagan worked at Tune as a Support Engineer from 2010 to 2018. During his eight years at Tune, he developed skills in customer support and technical problem-solving. His role involved assisting clients with various technical issues, which laid the foundation for his subsequent positions in support management.
Education and Expertise
Joshua Hagan studied at DePaul University, where he gained knowledge and skills relevant to his career in technical support and management. His educational background complements his extensive experience in the field, allowing him to effectively address customer needs and lead support teams.
Professional Background
Joshua Hagan has a solid professional background in technical support and management. He has accumulated over a decade of experience in the industry, with significant roles at both Branch and Tune. His trajectory reflects a commitment to enhancing customer experiences through effective support strategies and technical expertise.