Justin Wakeford
About Justin Wakeford
Justin Wakeford is a Support Manager at Branch Metrics in Redwood City, California, with over 13 years of experience in IT and customer support. He has previously held positions at Tune and Microsoft, and possesses expertise in various operating systems and tools.
Work at Branch
Justin Wakeford has been serving as the Support Manager at Branch Metrics since 2018. In this role, he is responsible for overseeing customer support operations and ensuring effective communication between the support team and clients. His tenure at Branch Metrics has spanned six years, during which he has contributed to enhancing customer satisfaction and streamlining support processes in Redwood City, California.
Previous Employment Experience
Before joining Branch Metrics, Justin Wakeford worked at Tune as the Support Team Manager from 2015 to 2018. His role involved managing support operations and leading a team in Seattle, Washington. Prior to that, he was a Senior Technical Support Engineer for Bing Ads at Microsoft from 2010 to 2014, where he provided technical assistance and support for Bing Ads products. He also held the position of Service Level Manager at Motricity for a brief period in 2008.
Education and Expertise
Justin Wakeford studied at Bellevue College, where he earned an Associate of Arts degree from 1995 to 1999. He possesses extensive expertise in various operating systems, including multiple versions of Windows, and holds an MCSE certification. His technical skills include proficiency in SQL Management Studio and Team Foundation Server (TFS), as well as Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, Visio, SharePoint, and OneNote.
Technical Skills and Experience
With over 13 years of experience in the IT sector, Justin Wakeford specializes in leadership, cross-group collaboration, and customer support. He has experience with line of business tools, including Bing Ads, Bing Ads Desktop, and the AIMS ticketing system. His technical background and management experience enable him to effectively address customer needs and improve support workflows.