Oomang Tyagi
About Oomang Tyagi
Oomang Tyagi is a Customer Success Manager at Branch in India, where he has worked since 2021. He oversees customer success plans for over 30 accounts across various sectors, demonstrating expertise in account retention and revenue growth.
Work at Branch
Oomang Tyagi has been serving as a Customer Success Manager at Branch since 2021. In this role, he is responsible for driving customer success plans throughout the customer lifecycle, which includes implementation, adoption, and conducting regular Executive Business Reviews (EBRs). He manages mobile growth for over 30 accounts across various verticals such as e-commerce, gaming, foodtech, software services, finance, and automotive. His focus is on ensuring that clients achieve their desired outcomes and maximize the value of Branch's offerings.
Previous Experience
Prior to his current position at Branch, Oomang Tyagi worked at Merkle Sokrati as a Client Partner from 2019 to 2021. He also served as a Customer Success Manager at the same company from 2018 to 2019. His earlier roles include Business Development Manager at Townscript Book My Show from 2017 to 2018 and Business Development at Sokrati from 2015 to 2017. He completed a five-month internship at WIRTGEN GROUP in 2014. Throughout his career, he has managed accounts worth over $2 million across the APAC region.
Education and Expertise
Oomang Tyagi studied Mechanical Engineering at Symbiosis International University, where he earned his Engineer’s Degree from 2011 to 2015. His educational background provides a strong foundation for his analytical and technical skills in customer success management. He has developed expertise in managing Annual Recurring Revenue (ARR), Gross Revenue Retention (GRR), and Net Revenue Retention (NRR), along with expansion, upsell, and cross-sell activities.
Achievements
During his career, Oomang Tyagi has achieved a 98%+ account retention rate and a 30% growth in overall Annual Contract Value (ACV) through upsells and expansions. His proven track record in managing customer success metrics demonstrates his ability to drive significant business outcomes for his clients across various sectors.