Shivani Patel
About Shivani Patel
Shivani Patel is a Customer Success Manager currently working at Branch in Washington, D.C. She has extensive experience in customer success and has previously held roles at Mapbox, Jolt.io, and USAID.
Work at Branch
Shivani Patel currently serves as a Customer Success Manager at Branch, a position she has held since 2022. Based in Washington, District of Columbia, she focuses on enhancing customer satisfaction and ensuring the success of clients utilizing Branch's services. Her role involves managing relationships with customers and providing support to maximize their use of the platform.
Previous Experience at Mapbox
Prior to her current role, Shivani Patel worked at Mapbox as a Technical Customer Success Manager from 2019 to 2021. During her time in the San Francisco Bay Area, she was responsible for managing customer success initiatives and supporting clients in effectively using Mapbox's mapping and location services. She also held the position of Customer Success Manager at Mapbox from 2019 to 2020.
Education and Expertise
Shivani Patel holds a Master of Arts (M.A.) in Real Estate Development from Georgetown University, where she studied from 2010 to 2011. She also earned a Bachelor of Science (B.S.) in Business Administration and Marketing from the University of Florida, completing her studies from 2004 to 2008. Her educational background provides her with a solid foundation in business and real estate.
Background in Customer Success Management
Shivani Patel has extensive experience in customer success management, having managed customer success for over 75,000 mobile apps and some of the world's largest brands. Before joining Branch, she worked as a Customer Success Lead for Enterprise Accounts at Jolt.io from 2017 to 2019 and as a Program Manager at USAID from 2010 to 2015.
Achievements in Funding and Recognition
During her career, Shivani Patel has been part of a team that raised over $330 million in funding from notable investors, including NEA, Founders Fund, and Playground Ventures. Additionally, her contributions to Branch have helped the company achieve recognition as the #3 Fastest Growing Technology Company in North America on Deloitte's Fast 500 list for 2020.