Stephanie Costa
About Stephanie Costa
Stephanie Costa is a Senior Manager of Customer Success for EMEA at Branch, where she has worked since 2022. She has extensive experience in customer success, mobile technology, and digital marketing, having held various roles in companies such as TUNE, Tapjoy, and Iconicfuture GmbH.
Current Role at Branch
Stephanie Costa serves as the Senior Manager of Customer Success for the EMEA region at Branch. She has held this position since 2022 and is based in London, England. In her role, she focuses on enhancing customer satisfaction and driving success for clients within the region.
Previous Experience at Branch
Prior to her current role, Stephanie worked at Branch as a Senior Customer Success Manager from 2018 to 2020 and as a Customer Success Team Lead - EMEA from 2020 to 2022. During her tenure, she contributed to customer success operations and implemented strategies to improve client engagement and retention.
Professional Background
Stephanie has a diverse professional background in customer success and business development. She has held positions at several companies, including TUNE, where she worked as a Customer Success Manager and Senior Customer Success Manager from 2016 to 2019. She also worked at Iconicfuture GmbH as a Business Development & Account Executive and at Tapjoy as a Senior Account Manager.
Education and Expertise
Stephanie holds a Master of Business Administration (MBA) from MBA ESG, where she studied International Business/Trade/Commerce. She also obtained a Master's degree in Advertising and Public Relations from Chung-Ang University. Additionally, she has expertise in managing customer success operations with a focus on data analytics and attribution.
Skills and Specializations
Stephanie possesses skills in managing cross-platform digital marketing strategies and has a strong background in mobile technology and AdTech/MarTech solutions. She is experienced in handling fraud analytics within the customer success domain, which enhances her ability to drive effective customer engagement.