Keisha Celene Bartrem
About Keisha Celene Bartrem
Keisha Celene Bartrem serves as the Director of Customer Success at Branch and is a Customer Advisory Board Member at Hark. With a background in customer success and service, she has held various roles in the industry since 2015, contributing to strategic guidance and product enhancement.
Work at Branch Furniture
Keisha Celene Bartrem currently holds the position of Director of Customer Success at Branch, a role she has occupied since 2023. Prior to this, she served as a Senior Customer Success Manager from 2022 to 2023, and as a Customer Success Manager from 2021 to 2022. Her journey at Branch began as a Customer Success Representative, where she worked from 2020 to 2021. Throughout her tenure at Branch, she has contributed to enhancing customer satisfaction and success through her extensive experience in customer service.
Customer Advisory Board Member at Hark
In addition to her role at Branch, Keisha Bartrem has been a Customer Advisory Board Member at Hark since 2023. In this capacity, she provides strategic guidance by leveraging her deep understanding of customer needs and expectations. Her contributions are aimed at enhancing Hark's product offerings and ensuring alignment with customer requirements.
Previous Experience in Customer Service
Keisha Bartrem has a diverse background in customer service, having worked at Butterfield & Robinson Luxury Travel as a Sales and Customer Service Associate from 2019 to 2020. She also held various roles at Butterfield & Robinson, including Guide, Leader, and Host of Luxury Active Travel Experiences from 2018 to 2019, and Operations Coordinator from 2017 to 2019. Additionally, she worked as a Customer Service Associate at Detour Coffee Roasters from 2015 to 2016. This extensive experience has equipped her with valuable skills in customer engagement and service delivery.
Education and Expertise
Keisha Bartrem earned her Bachelor of Arts in Sociology from the University of Guelph, where she studied from 2011 to 2015. Her educational background has provided her with a solid foundation in understanding social dynamics and customer behavior, which she applies in her professional roles to enhance customer success strategies.