Keisha Celene Bartrem
About Keisha Celene Bartrem
Keisha Celene Bartrem serves as the Director of Customer Success at Branch, a position she has held since 2023. With a background in customer success roles and experience in luxury travel, she also contributes to Hark as a Customer Advisory Board Member.
Work at Branch
Keisha Celene Bartrem has held multiple roles at Branch since 2020. She began her tenure as a Customer Success Representative, serving for seven months. Following this role, she advanced to Customer Success Manager, where she worked for one year. In 2022, she was promoted to Senior Customer Success Manager, a position she held until 2023. Currently, she serves as the Director of Customer Success, a role she has occupied since 2023.
Education and Expertise
Keisha Bartrem earned her Bachelor of Arts in Sociology from the University of Guelph, completing her studies from 2011 to 2015. Her educational background provides her with a strong foundation in understanding social dynamics and customer behavior, which she applies in her professional roles.
Background
Before joining Branch, Keisha Bartrem worked at Butterfield & Robinson Luxury Travel from 2017 to 2020. She served as an Operations Coordinator for two years and also held roles as a Guide, Leader, and Host for luxury active travel experiences in various locations, including the US, France, and Italy. Additionally, she worked as a Customer Service Associate at Detour Coffee Roasters for one year.
Current Involvement at Hark
In 2023, Keisha Bartrem became a Customer Advisory Board Member at Hark. In this role, she contributes strategic guidance by leveraging her understanding of customer needs and expectations. She actively incorporates her knowledge to enhance Hark's product offerings.