Caroline John
About Caroline John
Caroline John is the Manager of Customer Success Associates at Brandfolder, where she has worked since 2022. She has a diverse background in customer success and culinary arts, with previous roles at Brandfolder and various companies in the Greater Seattle and Denver areas.
Work at Brandfolder
Caroline John has been with Brandfolder since 2019, starting as a Customer Success Manager and currently serving as the Manager of Customer Success Associates since 2022. In her role, she oversees the customer success team, ensuring client satisfaction and effective service delivery. She also held the position of Customer Success Associate Team Lead for six months in 2021-2022. Her experience at Brandfolder spans over four years, during which she has contributed to enhancing customer relationships and driving success for the organization.
Education and Expertise
Caroline John holds an Associate of Arts degree in Specialty Desserts and Breads from Seattle Central College, which she completed in 2014. She also earned a Bachelor of Arts degree in Integrative Physiology from the University of Colorado Boulder, graduating in 2010. Her educational background provides her with a diverse skill set that complements her professional roles in customer success and support.
Background
Before joining Brandfolder, Caroline John gained experience in various roles. She worked as a Pastry Cook at Tom Douglas Restaurants from 2014 to 2015. She also held multiple positions at Vertafore, including Customer Support Specialist I and II, and Implementation Consultant between 2017 and 2019. Additionally, she worked at Trupanion Pet Insurance as a Sales Representative and Member Services Specialist from 2012 to 2014. This diverse background has equipped her with a strong foundation in customer service and support.
Career Progression
Caroline John's career has demonstrated a clear progression in customer success roles. After starting as a Customer Success Associate at Brandfolder, she advanced to the Team Lead position and then to Manager of Customer Success Associates. Her previous experience at Vertafore and Trupanion Pet Insurance has contributed to her expertise in customer support and relationship management, which she applies in her current role.