Joshua Guevara
About Joshua Guevara
Joshua Guevara is a Customer Support Representative currently working at Brandfolder by Smartsheet. He has a background in technical support and customer service, with experience at Amazon Web Services and a strong interest in cloud computing.
Work at Brandfolder
Joshua Guevara currently serves as a Customer Support Representative at Brandfolder by Smartsheet. He has been in this role since 2023, contributing to the company's customer service efforts. His responsibilities include assisting customers with inquiries and providing support to enhance their experience with Brandfolder's services.
Experience at Amazon Web Services
Prior to his role at Brandfolder, Joshua worked at Amazon Web Services (AWS) as a Technical Support Specialist from 2020 to 2023. In this position, he gained valuable experience in technical support and customer service within the cloud computing sector. His time at AWS allowed him to develop skills relevant to cloud technologies and customer engagement.
Previous Roles at Amazon
Joshua's career at Amazon began as a Customer Service Representative from 2018 to 2019, where he provided customer support in Costa Rica. He then transitioned to the role of Resolution Specialist from 2019 to 2020, further enhancing his problem-solving skills and customer interaction capabilities. His experiences at Amazon laid a strong foundation for his subsequent roles in technical support.
Education and Expertise
Joshua is pursuing a Bachelor's degree in Graphic Design at Universidad de Costa Rica (UCR), a program he has been involved in since 2017. His educational background complements his professional experience, particularly in areas related to design and customer engagement. He also has gained knowledge in AWS Training and Certification, reflecting his commitment to continuous learning in cloud computing.
Professional Interests
Joshua has a passion for cloud computing and actively seeks to expand his knowledge and skills in this field. He enjoys working in dynamic environments and is proactive in pursuing new challenges and opportunities for growth. This mindset supports his professional development and adaptability in the tech industry.