Ryan Cooper
About Ryan Cooper
Ryan Cooper is a Customer Support Solutions Engineer at Brandfolder by Smartsheet, specializing in Web to Print SaaS solutions. He has extensive experience in print services and technical analysis, having worked for notable companies such as Office Depot and OfficeMax.
Current Role at Brandfolder
Ryan Cooper currently serves as a Customer Support Solutions Engineer at Brandfolder by Smartsheet. He has held this position since 2022. In this role, he focuses on developing Web to Print (W2P) SaaS solutions that align with customer business requirements. His responsibilities include providing technical support and ensuring customer satisfaction through effective solutions.
Previous Experience in Customer Support
Prior to his current role, Ryan Cooper worked at Office Depot as a Solutions Architect in Print Services from 2016 to 2021. He also held the position of Lead, Print Services at Office Depot from 2013 to 2016. His experience in these roles contributed to his understanding of customer needs and the development of effective support strategies.
Technical Background and Skills
Ryan Cooper has a strong technical background, having worked as a Technical Analyst for Print & Documents at OfficeMax from 2006 to 2013. He has demonstrated a proven ability to quickly learn new technologies and serve as a technical resource. His analytical and problem-solving skills are essential in contributing to customer retention and satisfaction.
Educational Background
Ryan Cooper studied Computer Science at the University of Colorado Colorado Springs, where he completed 2 years towards a Bachelor's degree. This educational foundation has equipped him with the necessary skills and knowledge to excel in technical roles within the customer support domain.
Early Career Experience
Ryan began his career as a Web Developer at Ray Publishing from 2005 to 2006. This early experience in web development provided him with a strong foundation in technology and software solutions, which he has built upon in his subsequent roles in customer support and technical analysis.