Ian Taylor
About Ian Taylor
Ian Taylor serves as the Director of Customer Success at Brandlive, a position he has held since 2020. He has a background in Speech Communication from Oregon State University and experience in operations from his previous role at NEP Group, Inc.
Work at Brandlive
Ian Taylor has served as the Director of Customer Success at Brandlive since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring the successful implementation of Brandlive's solutions. His responsibilities include managing customer relationships, overseeing support teams, and driving initiatives that improve the overall customer experience. Taylor's tenure at Brandlive has been marked by a commitment to understanding customer needs and aligning services to meet those demands.
Education and Expertise
Ian Taylor holds a degree in Speech Communication from Oregon State University, where he studied from 2001 to 2005. He also attended Portland State University for one year, from 2000 to 2001. Additionally, he earned a Certificate in Mobile Application Development from UC Irvine, completing the program from 2013 to 2014. This educational background provides Taylor with a strong foundation in communication and technology, which supports his role in customer success.
Background
Before joining Brandlive, Ian Taylor worked at NEP Group, Inc. as a Senior Operations Coordinator from 2013 to 2020. His role involved coordinating operations and ensuring effective service delivery in Wilsonville, Oregon. This experience contributed to his skills in managing customer relationships and operational efficiency, which he now applies in his current position.
Career Progression
Ian Taylor's career has evolved from his early education to his current role in customer success. After completing his studies, he transitioned into the operations field at NEP Group, Inc., where he spent seven years. His experience there laid the groundwork for his current responsibilities at Brandlive, where he leverages his operational knowledge to enhance customer success strategies.