Kirsten Sheahan
About Kirsten Sheahan
Kirsten Sheahan is a Customer Success Operations Manager with over a decade of experience in event and project management across various industries. She has held roles at Brandlive and Cvent, specializing in process improvement to enhance team performance and profitability.
Current Role at Brandlive
Kirsten Sheahan serves as the Customer Success Operations Manager at Brandlive, a position she has held since 2021. In this role, she focuses on enhancing customer success through effective operations management. She has been instrumental in strategizing and implementing processes that improve team synergy and profitability. Her experience in this capacity builds on her previous roles within the company, where she contributed as a Senior Customer Success Manager and Event Producer.
Previous Experience at Brandlive
Prior to her current role, Kirsten Sheahan worked at Brandlive as a Senior Customer Success Manager and Event Producer for one month in 2021. She also held the position of Customer Success Manager and Event Producer from 2020 to 2021 for six months. During her time at Brandlive, she developed skills in customer engagement and event production, contributing to the company's operational success.
Experience at Cvent
Kirsten Sheahan was employed at Cvent as a Project Manager in Onsite Solutions from 2019 to 2020. In this role, she managed various projects, focusing on delivering onsite solutions for clients. Her work at Cvent further developed her project management skills and her ability to enhance team collaboration in a fast-paced environment.
Educational Background
Kirsten Sheahan studied at Shippensburg University of Pennsylvania, where she earned a Bachelor of Arts degree in Interdisciplinary Arts from 2009 to 2010. She also attended Philadelphia University, where she studied Marketing from 2007 to 2008. Her educational background has provided her with a strong foundation in both the arts and marketing, contributing to her diverse skill set in operations management.
Diverse Industry Experience
Kirsten Sheahan has over a decade of experience in event and project management across various industries, including SaaS, Tech, Retail, Media/Telecomm, Medical, Non-Profit, and SMERF. This extensive background allows her to bring a comprehensive understanding of different operational needs and customer expectations to her current role.