Ken O'neal
About Ken O'neal
Ken O'Neal is a Service Desk Agent at Brandt Information Services, where he has provided quality customer service since 2018. He has a background in education and music, having worked as a Substitute Teacher and Music Enrichment Teacher, and he focuses on educating senior citizens about insurance matters.
Work at Brandt Information Services
Ken O'neal has been employed at Brandt Information Services as a Service Desk Agent since 2018. In this role, he provides technical support and document processing services to both public and private sector clients. His focus on quality customer service has been a key aspect of his work, contributing to the overall efficiency and effectiveness of the service desk operations.
Education and Expertise
Ken O'neal studied at Valdosta State University, where he earned a Bachelor's Degree in Music Teacher Education from 2003 to 2009. This educational background has equipped him with skills that are applicable in various teaching and support roles. His expertise extends to providing technical support and educating senior citizens, particularly in preventing costly insurance mistakes.
Background in Education
Ken O'neal has a background in education, having worked as a Substitute Teacher at Colquitt County Schools from 2017 to 2018 and at Thomasville City Schools from 2012 to 2014. Additionally, he served as a Music Enrichment Teacher at Thomasville Center for the Arts from 2010 to 2011. These roles have contributed to his ability to communicate effectively and support diverse learning needs.
Customer Service Experience
Since joining Brandt Information Services, Ken O'neal has been involved in quality customer service, which is a significant aspect of his professional experience. His commitment to providing effective support has enhanced customer satisfaction and helped clients navigate technical challenges.