Mercedes Schmitt
About Mercedes Schmitt
Mercedes Schmitt is a Service Desk Agent at Brandt Information Services in Tallahassee, Florida, where she has worked since 2016. She previously worked as a barista at Starbucks in Seattle, Washington, and studied at Florida State University.
Work at Brandt Information Services
Mercedes Schmitt has been employed at Brandt Information Services as a Service Desk Agent since 2016. In this role, she provides technical support and assistance to clients and colleagues, ensuring efficient operation of IT services. Her tenure at the company has spanned over eight years, during which she has developed expertise in problem-solving and customer service within the technology sector.
Previous Experience at Starbucks
Prior to her current position, Mercedes Schmitt worked as a barista at Starbucks from 2015 to 2016 in Seattle, Washington. During her year at Starbucks, she gained experience in customer service, food and beverage preparation, and team collaboration. This role helped her develop strong interpersonal skills that are beneficial in her current position.
Education at Florida State University
Mercedes Schmitt studied at Florida State University - College of Business from 2015 to 2018. Her education focused on business principles, providing her with foundational knowledge applicable to her career in the service desk environment. This academic background supports her ability to understand business operations and customer needs.
High School Education at Suncoast Community High School
Mercedes Schmitt completed her high school education at Suncoast Community High School from 2010 to 2014. This four-year program equipped her with essential skills and knowledge, preparing her for further education and her subsequent career in customer service and technical support.