Migdalia Cordova
About Migdalia Cordova
Migdalia Cordova is a Service Desk Agent and Social Media Strategist with extensive experience in customer support and marketing. She has worked in various roles since 2014 and has a strong educational background in marketing and management.
Work at Brandt Information Services
Migdalia Cordova has been employed at Brandt Information Services as a Service Desk Agent since 2017. In this role, she engages with customers to provide support and solutions, leveraging her strong background in customer service. Her experience in high call volume environments enhances her ability to manage customer inquiries effectively.
Current Role at Cloud Navigator
Since 2018, Migdalia Cordova has served as a Social Media Strategist at Cloud Navigator in Tallahassee, Florida. In this position, she utilizes strategic planning and innovative projects to achieve business development goals. Her responsibilities include creating and designing various marketing materials, such as infographics and advertisements, to enhance the company's online presence.
Previous Experience at Dragon Hotel
Before her current roles, Migdalia worked as a Social Media Marketer at Dragon Hotel in Swansea, UK, from 2015 to 2018. During her three years there, she focused on enhancing the hotel's social media strategy and engagement, contributing to the hotel's marketing efforts in a competitive environment.
Education and Expertise
Migdalia Cordova studied at the Digital Marketing Institute, focusing on Marketing and Business Management from 2015 to 2016. She also attended Universidad Rafael Landívar, where she studied Management, Engineering, Agriculture, and Agricultural Engineering for one year from 2014 to 2015. Her educational background supports her expertise in marketing and strategic planning.
Skills in Customer Support and Design
Migdalia possesses a strong background in providing customer support, particularly in high call volume environments. Her skills include exceptional computer aptitude and telephone etiquette, which are essential for navigating complex customer interactions. Additionally, she has experience in designing marketing materials using Microsoft products, enhancing her capabilities in both customer service and marketing.