Amira Ouf
About Amira Ouf
Amira Ouf is a Social Media Specialist at Breadfast in El Maadi, Cairo, Egypt, where she has worked since 2020. She has a background in customer service and holds a Bachelor of Arts in History from Ain Shams University.
Work at Breadfast
Amira Ouf has been employed at Breadfast as a Social Media Specialist since 2020. In this role, she has developed and implemented social media strategies aimed at enhancing the company's online presence. Additionally, she has organized and coordinated events for Breadfast, which included venue preparation and client engagement. Amira also provides technical support for office machinery, assisting the administration team with troubleshooting tasks.
Previous Experience in Customer Service
Before joining Breadfast, Amira Ouf worked at Vodafone as a Senior Customer Service Agent from 2015 to 2020. Her role involved managing customer inquiries and providing support. Prior to Vodafone, she worked at Mobinil as a Call Center Representative for 11 months in 2014 and at Orange Egypt for one year from 2014 to 2015. These positions contributed to her extensive experience in customer service and communication.
Education and Expertise
Amira Ouf studied at Ain Shams University, where she earned a Bachelor of Arts (B.A.) in History from 2009 to 2014. Her educational background has provided her with a strong foundation in research and analysis, which she applies in her current role in social media management.
Skills in Client Management
In her professional roles, Amira has demonstrated skills in client management. At Breadfast, she manages the company's hotline, efficiently determining and addressing client needs. She ensures that the company's brand materials consistently meet high presentation standards, reflecting her attention to detail and commitment to quality.