Habiba Hallawany
About Habiba Hallawany
Habiba Hallawany is a Customer Experience Associate at Breadfast, where she has worked since 2024. She holds a Bachelor's degree from October 6 University and has prior experience in client care and team leadership roles.
Work at Breadfast
Habiba Hallawany serves as a Customer Experience Associate at Breadfast since 2024. In this role, she ensures that customer interactions align with internal quality standards, contributing to high customer satisfaction scores. Her responsibilities include managing chat and email inquiries to effectively address customer orders, complaints, and concerns. Hallawany collaborates with internal colleagues and external customers to resolve issues while maintaining confidentiality and security of company information.
Previous Experience at GoodsMart
Before joining Breadfast, Habiba Hallawany worked at GoodsMart as a Client Care Specialist from 2021 to 2023. In this position, she focused on providing quality customer service and support. Her role involved handling customer inquiries and ensuring that their needs were met efficiently. This experience helped her develop skills essential for customer interaction and service excellence.
Team Leadership at Premiere Solutions
Habiba Hallawany held the position of Team Leader at Premiere Solutions from 2018 to 2023. In this capacity, she led a team to deliver effective customer service solutions. Her leadership role involved coordinating team efforts to address client needs and enhance service delivery. This experience contributed to her understanding of team dynamics and customer service management.
Education and Expertise
Habiba Hallawany earned her Bachelor's degree from October 6 University, completing her studies from 2017 to 2021. Her educational background provided her with foundational knowledge and skills relevant to her career in customer service. Hallawany actively participates in educational opportunities to further enhance her product knowledge and customer service skills.