Nermeen El Kot
About Nermeen El Kot
Nermeen El Kot is a Customer Experience Team Leader at Breadfast, where she has worked since 2021. She holds a Bachelor's degree in Law and has extensive experience in customer service and training roles.
Work at Breadfast
Nermeen El Kot has been serving as the Customer Experience Team Leader at Breadfast since 2021. In this role, she is responsible for overseeing customer service operations and ensuring a high level of customer satisfaction. Her leadership skills contribute to the development and implementation of strategies aimed at enhancing the overall customer experience.
Previous Experience at 4level1
Before joining Breadfast, Nermeen worked at 4level1 in various capacities. She served as a Call Center Team Leader for nine months, managing team performance and customer interactions. Additionally, she worked as a Soft Skills Trainer and an English Instructor, focusing on developing communication skills among employees and students.
Experience at Vodafone
Nermeen gained significant experience in customer service during her tenure at Vodafone. She worked as a Customer Care Representative for two years, followed by a role as a Premium Senior Customer Care Representative for an additional two years. In these positions, she handled customer inquiries and resolved issues, contributing to customer retention and satisfaction.
Education and Expertise
Nermeen studied at Cairo University, where she earned a Bachelor's degree in Law from 2011 to 2015. She furthered her education with a General Diploma in Education from 2020 to 2021. Currently, she is pursuing a Special Diploma in Counseling Psychology, which she began in 2021. This educational background supports her expertise in customer experience and team leadership.
High School Education
Nermeen completed her high school education at Sphinx National School from 2006 to 2011. This foundational education provided her with the necessary skills and knowledge to pursue higher education and develop her career in customer service and training.