Brendon Metcalf
About Brendon Metcalf
Brendon Metcalf is the Director of Customer Experience at Breg, with over 15 years of experience in optimizing supply chain processes. He has held various leadership roles in customer service at companies such as CertainTeed Corporation, Armstrong Flooring, and Johnson Controls.
Current Role at Breg
Brendon Metcalf serves as the Director of Customer Experience at Breg, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and success through the development and implementation of effective strategies. His leadership aims to optimize the overall customer journey and improve service delivery within the organization.
Previous Experience at CertainTeed Corporation
Before joining Breg, Brendon Metcalf worked at CertainTeed Corporation as the Customer Service Manager from 2013 to 2019. During his six years in this role, he was responsible for overseeing customer service operations and ensuring high levels of customer satisfaction in Malvern, Pennsylvania.
Experience at Armstrong Flooring, Inc.
Brendon Metcalf held the position of Director of Customer Service at Armstrong Flooring, Inc. from 2021 to 2022. In this role, he managed customer service teams and initiatives in Lancaster, Pennsylvania, contributing to the overall service quality and customer engagement strategies of the company.
Background in Customer Service Leadership
Brendon Metcalf has over 15 years of experience in customer service and supply chain management. His career includes significant roles at Arkema as Customer Service Sr. Team Lead and Johnson Controls Inc. as Associate Director of Customer Support & Inside Sales Americas. His expertise encompasses various aspects of supply chain processes, including production, material planning, and operations planning.
Education and Expertise
Brendon Metcalf studied Business Administration with a focus on Management at Baldwin Wallace University, where he earned a Bachelor of Arts degree in 2005. His educational background complements his extensive professional experience in optimizing supply chain processes and enhancing customer service operations.