Kimberly Parks
About Kimberly Parks
Kimberly Parks is a Customer Care Supervisor currently employed at Breg in Carlsbad, California. She has extensive experience in customer service management, having held various roles at companies such as Hubbell Lighting and Cleva North America, Inc.
Current Role at Breg
Kimberly Parks serves as a Customer Care Supervisor at Breg, a position she has held since 2022. In this role, she is responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. Breg is located in Carlsbad, California, where Kimberly applies her extensive experience in customer service to enhance operational efficiency.
Previous Experience in Customer Service
Prior to her current role, Kimberly held several positions in customer service management. She worked at Hubbell Lighting as a Customer Service Manager for the Builder and Internet divisions from 2014 to 2017. Before that, she served as a Customer Service Supervisor at Hubbell Lighting from 2006 to 2014, and as a Sr. Customer Service Coordinator from 2003 to 2006. Additionally, she worked at Cleva North America, Inc. as a Customer Service Manager from 2020 to 2022, and at Revman International as a Customer Service Supervisor from 2018 to 2020.
Educational Background
Kimberly Parks completed her high school education at James F. Byrnes High School, earning her diploma from 1991 to 1995. She furthered her education at Spartanburg Technical College, where she studied Business Management. This educational background has contributed to her expertise in customer service and management.
Expertise in Continuous Improvement
Kimberly possesses expertise in continuous improvement methodologies within the consumer goods industry. She has implemented SAP ERP systems to enhance customer service operations, demonstrating her commitment to improving efficiency and effectiveness in customer care. Additionally, she developed a pricing strategy that improved sales operations efficiency, showcasing her strategic thinking in operational management.
Career Timeline
Kimberly Parks has a diverse career in customer service spanning over two decades. She began her career at Progress Lighting as a Customer Service Coordinator from 2000 to 2003. Over the years, she has held various roles that have built her expertise in customer service management, culminating in her current position at Breg.