Lisa Tuimavave
About Lisa Tuimavave
Lisa Tuimavave is a Helpdesk Supervisor with a strong focus on customer service and extensive experience in IT support management. She has played a key role in integrating helpdesk teams during mergers and acquisitions and has developed processes to enhance customer service in her current and previous roles.
Work at Breg
Lisa Tuimavave has served as the Helpdesk Supervisor at Breg since 2007. In this role, she focuses on enhancing customer service within the IT department. Her responsibilities include overseeing daily IT support operations and managing issues that arise. She has played a significant role in integrating helpdesk teams during mergers and acquisitions, ensuring a smooth transition and continuity of service.
Current Role at Jerome's Furniture
Since 2018, Lisa has been working as the IT Helpdesk Manager at Jerome's Furniture. In this position, she manages IT support for large-scale sales meetings and events, catering to several hundred sales staff. Her experience in customer service drives her approach to managing the helpdesk and improving operational efficiency.
Previous Experience at Viasat Inc.
Lisa worked at Viasat Inc. as an Information Systems Purchaser from 1999 to 2007. During her eight years there, she gained valuable experience in managing IT resources and procurement processes, which contributed to her expertise in the IT field.
Education and Expertise
Lisa studied Computer Science at Palomar College. Her educational background provides her with a solid foundation in IT principles and practices, which she applies in her current roles. She has developed processes and procedures to enhance customer service within the IT department, showcasing her commitment to continuous improvement.
Achievements in IT Support Management
Lisa has coordinated the consolidation of seven phone systems into a single global cloud-hosted VOIP system. This initiative reflects her ability to manage complex IT projects and improve communication infrastructure. Additionally, she regularly provides daily management reports on IT support operations and issues, ensuring transparency and accountability within her teams.