Mariela Ramirez
About Mariela Ramirez
Mariela Ramirez serves as the Customer Care Manager at Breg, a position she has held since 2019. She has over five years of experience at Breg, having previously worked in various roles including Marketing Coordinator and Customer Care Order Process Manager.
Work at Breg
Mariela Ramirez has been employed at Breg since 2014, progressing through various roles over the years. She currently serves as the Customer Care Manager, a position she has held since 2019. In this role, she oversees customer service operations and ensures high levels of customer satisfaction. Prior to this, she worked as the Customer Care Order Process Manager from 2016 to 2019, where she managed order processing and customer inquiries. Her earlier role as a Marketing Coordinator lasted from 2015 to 2016, focusing on marketing initiatives. She began her career at Breg as a Field Support Liaison from 2014 to 2015, providing support to field operations.
Career Progression
Mariela Ramirez's career at Breg showcases a clear trajectory of growth and increasing responsibility. She started as a Field Support Liaison in 2014, where she gained foundational experience in customer support. In 2015, she transitioned to the role of Marketing Coordinator, contributing to marketing strategies for nearly a year. Following this, she took on the position of Customer Care Order Process Manager in 2016, where she focused on streamlining order processes and enhancing customer interactions. By 2019, she advanced to her current role as Customer Care Manager, where she leads customer service efforts.
Location and Operations
Mariela Ramirez is based in Carlsbad, California, where Breg operates its customer care and support functions. The location serves as a hub for Breg's customer service initiatives, allowing for direct engagement with clients and efficient management of customer inquiries. Her roles at Breg have all been centered in this location, contributing to the company's operational effectiveness in the region.
Experience in Customer Care
With nearly a decade of experience in various customer care roles at Breg, Mariela Ramirez has developed a strong expertise in customer service management. Her roles have involved direct interaction with customers, managing their inquiries, and ensuring their needs are met effectively. This experience has equipped her with the skills necessary to lead customer care teams and implement best practices in service delivery.