Nicholas Francisco
About Nicholas Francisco
Nicholas Francisco serves as the Director of Client Success at Bridg and has extensive experience in client services and management roles at Fishbowl Inc. He specializes in innovative solutions and possesses strong skills in cross-functional teamwork and problem-solving.
Current Role at Bridg
Nicholas Francisco serves as the Director of Client Success at Bridg, a position he has held since 2018. In this role, he focuses on enhancing client satisfaction and retention through innovative solutions. His responsibilities likely involve overseeing client relationships and ensuring that the services provided meet client needs effectively. His experience in client management positions him to contribute significantly to Bridg's objectives.
Previous Experience at Fishbowl Inc.
Nicholas Francisco has an extensive history with Fishbowl Inc., where he held multiple roles over several years. He began as a Client Service Representative from 2007 to 2009, then progressed to Client Service Manager until 2011. He later worked as a Social Media Marketing Manager from 2011 to 2013, followed by a role as Marketing Consultant from 2013 to 2015. He served as a Sr. Program Analyst for five months in 2015 and then as Client Support Manager until 2017. His final role at Fishbowl Inc. was as a Solutions Consultant for eight months in 2017.
Education and Expertise
Nicholas Francisco studied at Pennsylvania State University, where he earned a degree in Hotel, Restaurant, and Institutional Management, along with Health and Human Development, from 2002 to 2006. He possesses expertise in SaaS Business Operations and Salesforce, which are essential for managing client success in technology-driven environments. His educational background and professional skills support his roles in client management and strategic account oversight.
Background in Hospitality Management
Nicholas Francisco has a foundational background in hospitality management, having studied at Pennsylvania State University. Prior to his extensive career at Fishbowl Inc., he worked as a Manager at Clyde's Restaurant Group from 2006 to 2007. This experience in the hospitality sector likely provided him with valuable insights into customer service and operational management, which he applies in his current and previous roles.
Skills in Client Success and Problem Solving
Nicholas Francisco specializes in innovative solutions that enhance client satisfaction and retention. He possesses strong skills in cross-functional teamwork and critical problem solving, enabling effective collaboration across different departments. These skills are crucial in his role as Director of Client Success, where he addresses client needs and fosters positive relationships within the organization.