Kris Kramer
About Kris Kramer
Kris Kramer, Managing Director at Bridgepointe
Kris Kramer serves as the Managing Director at Bridgepointe. He joined the company following Bridgepointe's acquisition of PPT Solutions in 2022. With more than two decades of experience in the industry, Kris brings extensive expertise in contact center management, vendor management, account management, and program management to his role. Known for his hands-on approach and strong leadership skills, Kris is dedicated to enhancing client satisfaction and resolving business challenges efficiently.
Kris Kramer's Expertise in Contact Center Management
Kris Kramer boasts over twenty years of expertise in managing contact centers. His extensive experience includes overseeing large teams and driving performance improvements. At Sprint, he led a team of approximately 24,000 agents, focusing on maintaining high standards of service and efficiency. His leadership in this area contributed significantly to achieving multiple accolades, including five JD Power Awards for the Virgin and Boost Mobile Brands.
Kris Kramer’s Career at Sprint
Before joining Bridgepointe, Kris Kramer held the position of Head of Global Outsourcing at Sprint. In this role, he managed a considerable workforce, leading around 24,000 agents. His leadership efforts were instrumental in Sprint winning five JD Power Awards for the Virgin and Boost Mobile Brands. Kris' tenure at Sprint is a testament to his capability in managing large-scale operations and his commitment to excellence.
Achievements of Kris Kramer
Throughout his career, Kris Kramer has achieved remarkable milestones. Notably, under his leadership, Sprint won five JD Power Awards for the Virgin and Boost Mobile Brands, a significant achievement recognizing excellence in customer satisfaction. His dedication to solving client business challenges and delivering proven bottom-line results has established him as a respected leader in the industry.