Pauline Staffa
About Pauline Staffa
Pauline Staffa is a Bookings Specialist at Bridgepointe Technologies, where she has worked since 2023. She has extensive experience in sales operations and partner success management, having held various roles in companies like Verizon Wireless and AppDirect.
Work at Bridgepointe Technologies
Pauline Staffa has been serving as a Bookings Specialist at Bridgepointe Technologies since 2023. In this role, she focuses on managing bookings and ensuring smooth operations within the organization. Her responsibilities include coordinating with various teams to optimize processes and enhance overall efficiency.
Previous Experience in Partner Success Management
Prior to her current position, Pauline worked as a Partner Success Manager at AppDirect from 2022 to 2023. In this role, she coordinated cross-functional teams to improve partner onboarding and engagement. Her experience in partner success management has equipped her with the skills necessary to build strong relationships with partners.
Background in Sales and Customer Service
Pauline has a diverse background in sales operations and customer support. She worked as a Retail Sales Representative at Verizon Wireless from 2011 to 2012 and as a Customer Service Representative at AJ Madison from 2015 to 2016. Additionally, she held a position at Broadview Networks as a Major Accounts Customer Service and Sales Operations Specialist from 2003 to 2009.
Education and Expertise
Pauline studied Business Administration at Iona University from 1999 to 2001. Her academic background has provided her with foundational knowledge in business principles, which she applies in her professional roles. Throughout her career, she has developed expertise in problem-solving, communication, and customer service.
Achievements in Partner Relations
Throughout her career, Pauline has been responsible for forging strategic partnerships and aligning business goals with those of partners. She has a proven track record of significantly reducing churn rates by cultivating long-term relationships with customers, showcasing her effectiveness in partner success management.