Ashley Anderson
About Ashley Anderson
Ashley Anderson serves as an Associate Wine Concierge and Retention Specialist at Bright Cellars, where she has worked since 2021. With a background in Information Technology and expertise in Microsoft Excel, she emphasizes customer experience and retention in her role.
Work at Bright Cellars
Ashley Anderson has been serving as an Associate Wine Concierge/Retention Specialist at Bright Cellars since 2021. In this role, she focuses on enhancing customer experience and retention within the wine industry. Her responsibilities include assisting customers in selecting wines that match their preferences and ensuring a positive experience with the company's offerings. Ashley utilizes her expertise in Microsoft Excel to manage customer data and track retention metrics effectively.
Education and Expertise
Ashley Anderson studied General Studies at Austin Community College. She has engaged in professional development by attending additional classes at the same institution. Her educational background supports her strong foundation in customer service and retention strategies, particularly in the wine sector. Additionally, she possesses expertise in Microsoft Excel, which she applies in her current role to analyze customer data and improve service delivery.
Background in Information Technology & Services
Ashley Anderson has a strong background in the Information Technology & Services industry. This experience has contributed to her skill set, particularly in customer service and sales support roles. Her previous positions have equipped her with the necessary tools to navigate technical challenges and enhance customer interactions effectively.
Previous Work Experience
Prior to her current position, Ashley held various roles that contributed to her professional development. She worked as a Sales Development Representative at FATHOM for eight months in 2017-2018. Additionally, she served as a Leasing Consultant at Avesta Lake Creek for one year and at Bell Partners Inc for ten months in 2016. Most recently, she was a Customer Service/Sales Support Specialist at Volt, working with Apple from 2020 to 2021. These roles have helped her develop strong customer service and sales skills.
Leadership Skills
Ashley Anderson demonstrates leadership skills across her professional roles. Her ability to guide and support customers in the wine industry showcases her capacity to lead in customer engagement and retention efforts. This skill set is vital in her role at Bright Cellars, where she aims to foster a positive customer experience.