Hannah Winans
About Hannah Winans
Hannah Winans is a Retention Specialist with a background in customer service and human resources management. She has worked for companies such as Tractor Supply Company and Patagonia, and holds a Bachelor of Business Administration from Western Governors University.
Work at Bright Cellars
Hannah Winans currently serves as a Retention Specialist at Bright Cellars, a position she has held since 2021. In this role, she focuses on enhancing customer experience by creating an inclusive environment and customizing approaches to meet diverse customer needs. Her work involves developing strategies to retain customers and improve their overall satisfaction with the service.
Previous Experience at Patagonia
Prior to her role at Bright Cellars, Hannah Winans worked at Patagonia from 2017 to 2021. She began as a Customer Service Representative and was promoted to Lead Customer Service Representative during her tenure. In these positions, she developed skills in customer relations and service management, contributing to the company's commitment to high-quality customer experiences.
Experience at Tractor Supply Company
Hannah Winans worked at Tractor Supply Company as a Store Cashier from 2013 to 2017. During her four years in this role, she gained experience in retail operations and customer service, which laid the foundation for her future positions in customer-focused roles.
Education and Expertise
Hannah Winans holds a Bachelor of Business Administration (BBA) in Human Resources Management from Western Governors University, which she completed from 2020 to 2022. She also studied Business Administration and Management at Biola University from 2015 to 2016. Her educational background supports her expertise in customer relations and human resources.
Professional Focus and Passion
Hannah Winans is passionate about building relationships in her professional role. She emphasizes the importance of creating an inclusive space for customers and tailoring her approach to enhance their experience. This focus on relationship-building is a key aspect of her work as a Retention Specialist.