Marie Rose
About Marie Rose
Marie Rose is a Customer Service Representative (Wine Concierge) at Bright Cellars, where she has worked since 2020, providing wine education and customer support. She has a diverse background in customer service and marketing, with previous roles at Guayaki Sustainable Rainforest Products and Progressive Insurance.
Work at Bright Cellars
Marie Rose has been employed at Bright Cellars as a Customer Service Representative (Wine Concierge) since 2020. In this role, she provides specialized knowledge and guidance to customers, enhancing their wine experience. She has contributed to the creation of startup policy and organization within her team, focusing on customer satisfaction and retention. Her responsibilities include managing account and membership adjustments, which are essential for maintaining customer relationships.
Previous Experience in Marketing and Customer Service
Before joining Bright Cellars, Marie Rose served as the Regional Marketing Manager at Guayaki Sustainable Rainforest Products, Inc. from 2018 to 2020. In this position, she was responsible for marketing strategies in the Chicago area. Prior to that, she worked as a Customer Care Specialist at Progressive Insurance from 2016 to 2018, where she focused on customer service in Colorado Springs. Her early career included roles at Moe's Southwest Grill and as a Student Teacher in Peru.
Education and Expertise
Marie Rose studied at Ohio University, where she earned a Bachelor of Specialized Studies in Visual Communications and Spanish Language and Culture from 2011 to 2014. This educational background has equipped her with skills relevant to her current role in customer service and wine education. Her expertise in visual communications complements her ability to effectively engage with customers.
Background in Customer Service and Hospitality
Marie Rose has a diverse background in customer service and hospitality. She worked as a Reservation Specialist at Sycamore Mineral Springs Resort and Spa in 2015, where she managed customer bookings. Additionally, her experience as a Crew Member at Moe's Southwest Grill from 2009 to 2013 provided her with foundational skills in customer interaction and service delivery. This varied experience has contributed to her effectiveness in her current role.