Patricia Weir
About Patricia Weir
Patricia Weir is a Processing Manager at Brightrockza in Johannesburg, South Africa, where she has worked since 2017. With extensive experience in managing teams and a focus on process improvement, she has also contributed to the establishment of the Tele-underwriting section in Port Elizabeth.
Work at BrightRock
Patricia Weir has been employed at Brightrockza since 2015, initially serving as Team Leader and later advancing to the role of Processing Manager in 2017. In her current position, she has been responsible for overseeing processing operations for seven years in Johannesburg, Gauteng, South Africa. Her role involves managing workflows and ensuring efficient processing within the organization.
Education and Expertise
Patricia Weir attended Berea Girls High School from 1982 to 1986. Her educational background has contributed to her professional development and expertise in managing teams and processes. She possesses a strong interest in process improvement, which aligns with her role in developing efficient workflows at Brightrockza.
Background
Before joining Brightrockza, Patricia Weir worked at Telkom for 26 years, where she held the position of Customer Services and Call Centre Manager from 1988 to 2014 in Verwoerdburg, Gauteng, South Africa. This extensive experience in customer service and call center management has equipped her with valuable skills in team management and operational efficiency.
Achievements in Process Improvement
Patricia Weir initiated the establishment of the Tele-underwriting section in Port Elizabeth, focusing on outbound call center operations. This initiative reflects her commitment to enhancing operational processes and improving service delivery within the organization.
Team Management Experience
Patricia Weir has experience managing both large and small teams across different regions. Her leadership skills have been demonstrated in her roles at both Brightrockza and Telkom, where she has effectively guided teams to achieve operational goals.