Shanaaz Adams
About Shanaaz Adams
Shanaaz Adams is the Processing Team Leader for Commissions at BrightrockZA, where she has worked since 2014. She manages commission-related queries and ensures compliance with Service Level Agreements while providing support to brokers and consultants.
Work at BrightRock
Shanaaz Adams has been employed at BrightRockZA since 2014, currently holding the position of Processing Team Leader - Commissions. In this role, she manages a team that liaises directly with brokers and consultants regarding commission-related matters. Her responsibilities include ensuring adherence to Service Level Agreements (SLAs) and handling escalations related to commission distribution and queries. Prior to her current position, she worked as a Processing Consultant at BrightRock from 2013 to 2014, where she was responsible for creating and submitting detailed commissions reports.
Education and Expertise
While specific educational qualifications are not provided, Shanaaz Adams possesses expertise in commission processing and team leadership. Her role requires a strong understanding of commission structures and the ability to manage service level agreements effectively. She has developed skills in report creation and submission, as well as in providing telephonic support to clients and stakeholders.
Background
Shanaaz Adams has over a decade of experience in the financial services sector, specifically in commission processing. She began her career at BrightRock in 2013 as a Processing Consultant and transitioned to her current role as Processing Team Leader in 2014. Her work is based in Johannesburg, Gauteng, South Africa, where she has built a reputation for her ability to manage complex commission-related queries and support her team.
Achievements
Shanaaz Adams has made significant contributions to her team at BrightRockZA over her ten years of service. She has successfully managed the processing of commissions and has been instrumental in ensuring that service level agreements are met. Her role involves creating detailed reports and providing essential support to brokers and consultants, which has enhanced the efficiency of commission distribution within the organization.