Simphiwe Zikalala
About Simphiwe Zikalala
Simphiwe Zikalala is a Junior Processing Consultant at BrightRockZA, with prior experience in customer service and data management roles at various companies, including MSC Cruises and Nedbank. He studied public management and governance at the University of Johannesburg.
Current Role at BrightRockZA
Simphiwe Zikalala currently serves as a Junior Processing Consultant at BrightRockZA. He has been in this role since 2021, contributing to the company's operations in Sandton, Johannesburg. His responsibilities likely involve processing client requests and ensuring efficient service delivery.
Previous Experience at MSC Cruises
Prior to his current position, Simphiwe Zikalala worked at MSC Cruises as a Reservations Agent from 2018 to 2021. During this three-year tenure, he managed customer reservations and provided support to clients, enhancing their experience with the cruise line.
Work History at Nedbank and Woolworths
Simphiwe Zikalala has a diverse work history that includes a role as a Data Capturer at Nedbank for one year in 2011 to 2012. Additionally, he worked as a Customer Assistant at Woolworths from 2015 to 2016. These positions contributed to his skills in customer service and data management.
Experience at Webhelp SA
Simphiwe Zikalala was employed at Webhelp SA as a Customer Advisor from 2016 to 2018. In this two-year role, he provided customer support and assistance, further developing his expertise in client relations.
Education in Public Management and Governance
Simphiwe Zikalala studied at the University of Johannesburg, where he achieved a qualification in Public Management and Governance from 2010 to 2012. This educational background has likely informed his professional approach and understanding of organizational operations.