Aurora Vega
About Aurora Vega
Aurora Vega is a Customer Care Representative with extensive experience in customer support and non-profit organization management. She has held various roles in organizations such as the American Cancer Society and Babylon Health, and she is currently employed at Brightside.
Current Role at Brightside Health
Aurora Vega currently serves as a Customer Care Representative at Brightside Health. She has held this position since 2022, contributing to the company's commitment to customer satisfaction. In this role, she utilizes her extensive experience in customer service to effectively manage client relationships and address their needs.
Previous Experience in Customer Support
Aurora Vega has a diverse background in customer support roles across various organizations. She worked at Babylon Health as a Client Operations Support Specialist from 2021 to 2022. Prior to that, she held multiple positions at the American Cancer Society, including Sr. Volunteer Care Specialist and Income Support Specialist, from 2016 to 2020. Her experience also includes roles at Volt as an iOS Advisor and at Harte Hanks as a FedEx Cafe Support Specialist.
Education and Qualifications
Aurora Vega is pursuing a Bachelor's degree in Human Resources Management and Services at Western Governors University, with an expected graduation date in 2027. She completed her high school education at Georgetown High School, where she earned her High School Diploma in 2011. Her educational background supports her professional roles in customer care and organizational management.
Volunteer Experience and Community Involvement
Aurora Vega has a history of volunteer work, particularly with the American Cancer Society, where she served as a Volunteer Care Manager from 2019 to 2020. This role involved providing support to individuals affected by cancer. Her volunteer experience reflects her commitment to community service and enhances her skills in client support.
Skills in Communication and Customer Relations
Aurora Vega possesses strong skills in both internal and external communication, which are essential for effective customer relationship management. Her ability to communicate clearly and empathetically has been developed through her various roles in customer support and non-profit organization management.