Josh Blain
About Josh Blain
Josh Blain serves as the Director of ITSM Platform and Process Optimization at BrightSpring Health Services, bringing over a decade of experience in IT management and application support. His background includes roles at ResCare and the Help Desk Institute, where he developed expertise in various software applications and programming languages.
Work at BrightSpring Health Services
Josh Blain currently holds the position of Director of ITSM Platform and Process Optimization at BrightSpring Health Services. He has been in this role since 2020, contributing to the optimization of IT service management processes. His responsibilities include overseeing the implementation and management of enterprise-wide applications, enhancing operational efficiency, and ensuring effective support for IT services.
Previous Experience at ResCare
Josh Blain worked at ResCare for a total of 12 years in various roles. He began as an Application Business Analyst from 2007 to 2012, where he focused on application management. He then served as IT Helpdesk Manager from 2012 to 2017, managing helpdesk operations in the Louisville, Kentucky area. Following this, he took on the role of IT Director of End User Support from 2017 to 2020, leading the support for end-user applications and services.
Education and Expertise
Josh Blain studied Computer Science Programming at RETS, where he earned an Associate's degree from 2001 to 2003. His educational background provides a foundation for his extensive knowledge in various applications and programming languages. He possesses expertise in managing enterprise-wide applications, including ServiceNow and Numara FootPrints, and has experience with SQL and networking.
Technical Skills and Applications Knowledge
Josh Blain has a broad knowledge of various applications and technical tools. He is proficient in Microsoft Windows, Active Directory, Microsoft Office, Novell, McAfee, Citrix, AS400, Oracle, Work Force Time Keeper, Dreamweaver, and Websense. Additionally, he has experience with pharmacy applications such as FrameWork LTC, DocuTrack, and Sage AccPac, and programming knowledge in languages including .NET, C#, C++, Java, Visual Basic, HTML, and Crystal Reports.
Involvement with Help Desk Institute
Josh Blain served on the Board of Directors for the Help Desk Institute (HDI) Kentucky Anna from 2014 to 2019. In this role, he contributed to the development of best practices and standards in the help desk and support industry, enhancing the professional community's resources and networking opportunities.