Julie Riley
About Julie Riley
Julie Riley serves as the Director of Customer Experience at BrightSpring Health Services, a position she has held since 2022. She has over two decades of experience in customer support and healthcare services, having previously worked at Kindred Healthcare and LifePoint Health.
Current Role at BrightSpring Health Services
Julie Riley serves as the Director of Customer Experience at BrightSpring Health Services. She has held this position since 2022. In this role, she is responsible for overseeing customer experience initiatives and ensuring high standards of service delivery within the organization.
Previous Experience at Kindred Healthcare
Prior to her current role, Julie Riley worked at Kindred Healthcare for 23 years, from 1997 to 2020. During her tenure, she held the position of Senior Support Services Analyst. Her long-standing experience at Kindred Healthcare contributed to her expertise in customer support and service operations.
Experience at LifePoint Health
Julie Riley worked at LifePoint Health® as the Manager of IS Customer Support from 2020 to 2022. In this role, she managed information systems customer support, further enhancing her skills in customer service management and operational efficiency.
Educational Background
Julie Riley completed her high school education at Holy Rosary Academy & High School, where she studied from 1984 to 1988. She then attended Bellarmine University, earning a Bachelor's degree in Health Services Administration from 1988 to 1992. This educational background laid the foundation for her career in healthcare services.